Frequently Asked Questions


Click the Questions Below to Display Answers.

Portland Memorial was founded in 1901 by a group of local citizens and business people as the Portland Cremation Association.  Wilhelm’s Funeral Home was founded in 1905 and a few years later was operated by the Wilhelm family when the name was changed to Wilhelm. 

The two entities, Wilhelm Funeral Home…and…Portland Memorial were merged together in 2008 and is a private company owned by Foundation Partners Group.  We currently have affiliate locations and offices in Multnomah, Washington & Clackamas counties and the central Oregon coast.  We provide convenient and considerate service to families throughout the entire state of Oregon and southwest Washington. 

No.  However, most people do not have the facilities or necessary equipment to provide the services that are needed at this time.  In addition, regulatory issues must be adherred to along with numerous documents that need to be prepared for final disposition.  These are complex and time consuming issues.  By engaging a funeral home to facilitate these services on your behalf, you have access to their facilities, professional staff and other valuable resources.  This generally provides emotional comfort for those going through this process.

No.  However, most people have found that purchasing these items from third parties or Internet sellers has not saved them considerable amounts of money over what they would have paid by purchasing directly from us.  Our merchandise selections and prices are reasonable and generally compare favorably with third party and Internet sellers.  In addition, when these items are purchased at our location, you can generally see them directly and immediately know if it is suitable and acceptable for your needs.

Each state, city and county has its own regulations regarding this.  You should check with each individual agency (including real estate use rules) within the county of your residence.  Most people choose an established cemetery because of location or family heritage.  However, if you choose to use your private property as a cemetery, you should consider what impact it may have on your land in the future.

Any monies paid to us in advance of need are placed into a state audited trust or insurance fund and held in accordance with all applicable laws.  Annual reports are submitted by a third party administrator.

Upon your written request, any amounts placed into trust funds can generally be returned to you in accordance with applicable laws.  Any amounts placed into insurance funds can generally be returned to you in accordance with the terms of each individual policy. 

Generally yes, if the merchandise is manufactured and delivered at the time you pay in advance.  If the merchandise is an urn or cemetery marker, you can store the merchandise at home or have it placed ahead of time at your permanent memorial.  If the merchandise is large, like a casket, it may be impractical to store it at home.  Because we have no control over our cost of delivering merchandise in the future, there may be additional charges at that time if the merchandise was not initially delivered to you. 

Possibly, however each individual's personal finances are different and you should check with your financial advisor or accountant.

Yes, even if you have made arrangements elsewhere, you always have the right to change it.  We specialize in assisting you with filing the claim with the insurance company. 

As part of our service, we facilitate the completion and recording of all required documents.  We can also order additional “certified copies” of the death certificate for estate or insurance settlement purposes. 

Most states require proper recording of the death certificate and insurance companies require proof of death and “advance planning” documents require all of your personal data, including social security numbers.  Because of this, we are bound by confidentiality agreements and your information is secured in your permanent file with us. 

Yes, we specialize in "listening" to your wishes.  Since most people have individual ideas and life styles, we encourage each and every family to “personalize” their wishes for memorial or funeral services. 

Yes, however most people choose to have a permanent memorial (or remembrance) in the cemetery of their choice.  The choice to scatter ashes or place them in a permanent cemetery or other memorial location is a personal matter.  Some also choose to go out on a boat arranged by us for a “formal” sea scattering service.  

If arrangements for taking personal delivery of the ashes has been made, we can hold them for a reasonable length of time.  However, after that time arrangements must be made for delivery or permanent placement at a memorial site. 

Yes, our qualified staff and technicians operate our own crematory.  While many other funeral homes rely on other facilities to conduct the cremation and then return the ashes to them, we rarely do that unless absolutely necessary. 

The appearance is a grayish white and somewhat like that of crushed seashells or course sand. There may also be small calcium-like particles present.  The quantity is generally the size of a 6 x 6 x 6 inch small box.  The weight is approximately 5 lbs. After initial removal from the crematory chamber, they are finally processed with specialized equipment and then placed into a temporary transport container, a standard urn or a specially designed permanent urn.  Following that, the urn is generally placed in a permanent memorial at a cemetery or specially designed cremation garden or mausoleum. 

If you have made “advance planning” arrangements, the funeral home should always be called first. Your instructions will be carried out at that time.  If a death occurs in a medical facility or nursing home, generally they will hold the body until our staff arrives.  If a death occurs outside of a medical facility or nursing home, such as at home, we will contact the medical examiner and your doctor in order to assure all applicable procedures are followed. 

Generally within an hour or two, however this time can vary greatly depending upon the location and circumstances of death. 

Generally, a member or affiliate of our own specially trained staff, however under certain circumstances a representative from the medical examiner’s office or an ambulance will perform this service. 

Generally, the body is taken directly to the funeral home for holding until funeral or cremation arrangements have been made.  However, under certain circumstances the body may be taken to the medical examiner’s office prior to being taken to the funeral home. 

The funeral home will always review your instructions and proceed appropriately.  Generally, your family will notify the funeral home and give us instructions to proceed in accordance with your “advance planning” arrangements.  They may (or may not) want to come to the funeral home.  Final instructions may also be given via fax, email, or if necessary, our representative can deliver documents to your home for final review and signatures. 

This depends upon your individual circumstances.  Generally, you will need one for each insurance policy and possibly one for each bank account.  The cost varies with each individual county.  Our staff will assist you in determining the amount you will need and facilitate the order for them on your behalf. 

No, however many people want to place either a “notice” or a formal “obituary” in their local newspaper.  We can also assist you in placing “life stories” or obituaries online through our website.

Yes, it is very important for you to notify us of this when you are requesting information ahead of time. 

Generally, this is not the case.  The Veterans Administration is not affiliated with any funeral home or cemetery other than the official “Veterans Cemetery”.  Unless a person dies while in active military duty, the Veterans Administration generally does not pay for all of the funeral and burial expenses. However, there are certain benefits the veteran may be eligible for.  Our staff can assist you in this area.  For further information click here for the Veterans Administration website. 

Generally, this is not the case.  There is a “single pay” amount which may be available in the amount of $255, however it is only paid to a surviving spouse living in the same household, or minor children. For further information you may click here for the Social Security Administration website. 

Most organ donations take place at a medical facility.  However, a funeral home would still need to be notified.  If you arranged for your funeral or cremation in advance, we would record your wishes in your permanent “advance planning” record at our funeral home. 

We can assist you in recommending a reputable pet crematory.  However, if your pet was cremated and you wish to deliver the ashes to us, they can be placed in a permanent memorial (either separately or with you) at one of our mausoleum or cemetery locations. 

Yes, this is always possible with cremation, however if the body is to be buried or entombed, there generally is a funeral scheduled within 7-10 days.

site image

In this section

About Us

Frequently Asked Questions

Our Facilities

Testimonials

News

Privacy Policy

© 2017 Wilhelm's Portland Memorial Funeral & Cremation. All Rights Reserved. Funeral Home website by CFS